CIDERHOUSE.EE ONLINE STORE TERMS AND CONDITIONS OF SALE

Effective from 3 August 2026

1. General Provisions

1.1. Ciderhouse.ee is an online store (hereinafter the Online Store) through which OÜ JAANIHANSO (hereinafter the Seller) sells goods. The domain ciderhouse.ee belongs to the Seller.

Seller’s details:

• registration code: 10839040;
• VAT number: EE101443812;
• registered address: Liivaoja tn 6-4, 10155 Tallinn, Estonia;
• email: cider@jaanihanso.ee;
• telephone: +372 512 0874.

1.2. These Terms and Conditions of Sale apply between the Seller and the person placing an order in the Online Store (hereinafter the Customer). Consumers retain all rights provided by applicable law.

1.3. Alcoholic beverages are sold only to persons aged 18 or over. By placing an order containing alcohol, the Customer confirms that both the Customer and the recipient of the order are at least 18 years old.

1.4. The Seller has the right to amend these Terms and Conditions of Sale. An order is governed by the terms in force at the time the order is placed.

2. Products and Prices

2.1. Product images displayed in the Online Store are illustrative. Product packaging may vary between batches, but the product’s essential characteristics must correspond to the description provided in the Online Store.

2.2. All prices are stated in euros and include value added tax. A container deposit is added to the price of products in deposit-bearing packaging and is displayed separately. The delivery fee is displayed before the order is confirmed.

2.3. The Seller has the right to change prices. A price change does not affect an order that has already been confirmed and paid for. In the event of an obvious error in the price or product information, the Seller will contact the Customer and may cancel the order and refund the amount paid.

3. Placing and Paying for an Order

3.1. To place an order, the Customer selects the products, enters the information required to fulfil the order, selects the delivery and payment method, and confirms the order with an obligation to pay.

3.2. The Customer is responsible for the accuracy of the information provided. The Seller is not responsible for any delay or failure in fulfilling the order if caused by incorrect or incomplete information provided by the Customer.

3.3. The order may be paid for using the payment methods displayed at the Online Store checkout. The sales contract becomes effective once payment has been received and an order confirmation has been sent to the Customer’s email address.

3.4. If an ordered product cannot be delivered, the Seller will notify the Customer and refund the amount paid without undue delay, but no later than within 14 days.

4. Delivery

4.1. Goods are delivered by a courier company. The available delivery methods and their prices are displayed to the Customer when placing the order.

4.2. The delivery time is generally up to five business days from receipt of payment. If fulfilment of the order is delayed, the Seller will notify the Customer as soon as possible.

4.3. A shipment containing alcohol will be handed over only to an adult. The courier company has the right to require the recipient to provide proof of age and to refuse to hand over the shipment if the recipient is unable to do so.

4.4. If the Customer does not accept the shipment or does not collect it within the period stated in the courier company’s notification, the shipment may be returned to the Seller. In such a case, the Customer will bear the actual direct costs of sending and returning the order to the extent permitted by law.

5. Right of Withdrawal and Returns

5.1. A consumer has the right to withdraw from a contract concluded in the Online Store without giving a reason within 14 days of receiving the goods, unless otherwise provided by law.

5.2. The right of withdrawal applies to alcoholic and other beverages if the bottle, can, or other retail packaging of the beverage is unopened and undamaged. An opened beverage package cannot be returned for health protection and hygiene reasons. Opening the shipping or multipack packaging does not affect the right of withdrawal if the retail packaging of the individual products remains unopened.

5.3. To exercise the right of withdrawal, the Customer must send an unequivocal statement within 14 days to cider@jaanihanso.ee or use the withdrawal function available in the Online Store. The statement should include the Customer’s name, order number, and the products being returned.

5.4. The Customer must return the goods within 14 days of submitting the statement of withdrawal. The return address and method must be agreed with the Seller before dispatch. The Customer bears the direct cost of returning the goods, unless the goods are incorrect, damaged, or defective.

5.5. The Seller will reimburse the Customer for the amount paid for the goods and the cost of standard delivery no later than within 14 days of receiving the statement of withdrawal. The Seller may withhold reimbursement until the goods have been returned or the Customer has provided evidence that the goods have been sent back.

6. Incorrect, Defective, or Damaged Goods

6.1. If the goods are incorrect, defective, or damaged in transit, please notify the Seller as soon as possible at cider@jaanihanso.ee and include the order number, a description of the issue, and photographs where possible.

6.2. The Seller will bear the reasonable costs associated with returning or replacing incorrect, damaged, or defective goods, or with any other remedy available under applicable law.

7. Personal Data

7.1. The controller of personal data is OÜ JAANIHANSO. Customer data is processed for accepting orders, arranging payment, delivering goods, providing customer service, and fulfilling legal obligations.

7.2. The information required to fulfil an order is shared with the payment service provider, the technical service providers of the Online Store, and the courier company for the purpose of delivering the goods. More detailed information about the processing of personal data is provided in the Online Store’s Privacy Policy.

8. Dispute Resolution

8.1. Complaints and disputes will be resolved through negotiations wherever possible. The Seller can be contacted at cider@jaanihanso.ee.